FAQs

No referral is required. Participants, carers, support coordinators, or plan managers can contact us directly to get started. We’ll guide you through the process from enquiry to service commencement.

NDIS participants of all ages can access our services. We support individuals with various disabilities and conditions, including autism spectrum disorder, intellectual disability, psychosocial disability, acquired brain injury and more.

Yes. If you have relevant funding in your NDIS plan (such as Capacity Building – Improved Daily Living or Support Coordination), our services can be funded through your plan. If you’re unsure, we can help you review your plan.

Yes, we can help guide you through the process. To apply for NDIS funding, you’ll need to complete an Access Request through the National Disability Insurance Agency (NDIA). You can start the process by contacting the NDIS directly, downloading the Access Request Form from their website, or seeking support from a provider like us. Our team can assist you in understanding the eligibility criteria, gathering supporting documentation, and submitting your application to help you access the supports you need.

Outreach Services offers a comprehensive range of personalised, high-quality supports all under one roof—from NDIS access support and pre-planning to specialised therapies such as psychology, speech therapy, occupational therapy, and psychosocial recovery coaching. What truly sets us apart is our commitment to person-centred care. Our dedicated team works closely with each participant to understand their goals, build capacity, and support them in achieving greater independence and an improved quality of life.

Yes. Our team is made up of highly trained professionals including registered and provisional psychologists, speech pathologists, occupational therapists, and  Level 2 and Level 3 support coordinators. All our staff meet the necessary qualifications and adhere to NDIS Practice Standards and requirements, ensuring safe, effective, and compliant service delivery.

Yes, absolutely. Outreach Services offers a comprehensive range of supports under one trusted provider, including psychology, speech pathology, occupational therapy, and Level 2 and Level 3 support coordinators. We collaborate with you to tailor a coordinated service plan that aligns with your goals and NDIS funding, making it easier to manage your supports and achieve meaningful outcomes.

Yes. Outreach Services proudly delivers in-home disability support across Melbourne. Our team brings personalised care directly to your doorstep, offering convenience, comfort, and continuity. Whether you require therapy, support coordination, or daily living assistance, we tailor our services to suit your needs within the familiar environment of your home.

We monitor progress through detailed session notes, ongoing assessments, and regular plan reviews. Our team maintains open communication with families, carers and support coordinators to ensure everyone stays informed and involved. This collaborative approach helps us adjust supports as needed to stay aligned with the participant’s goals and evolving needs.

Yes, you have the right to change NDIS providers at any time. If you’re not satisfied with your current provider, Outreach Services can support you through a smooth transition process. We’ll help you understand your options, ensure continuity of care and tailor our services to suit your individual goals and needs.

Getting started is simple—just contact us by phone or email. Our friendly team will guide you through the process, answer any questions you may have and help determine your eligibility. We’ll arrange an initial consultation or assessment to understand your needs and from there, develop a personalised support plan tailored to your goals and NDIS funding.